If delivery will take longer than 5 days you will be contacted to see if you wish to proceed.
Parcels dispatched for delivery to postcodes in Zone 2 or 3 are subject to a surcharge as
PLEASE NOTE - AB postcodes will be refunded any postage charge over £60 =VAT and £1.55 +VAT for sales under £60 +VAT - our new system coming soon will work it out automatically.
The Isle of White also incurs a postage charge
The Highlands, Islands and Northern Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78,
PH17- 26, PH30-44, PH49-50, ZE.
Northern Ireland, Isle of Man and Isles of Scilly – postcodes BT, IM, TR21-25.
On check out, our postage software will determine whether you are in zone 2 & 3 which is classed as the non-mainland UK.
* NOTE: All delivery prices are shown EXCLUDING VAT
* NOTE: Some oversized items cannot be sent with our courier to zone 2 & 3, you will be refunded and contacted.
- Orders received on a working day (Mon-Fri) are delivered within 1-5 working days.
(Providing items are in stock, stock availability shown on the website may not be a true reflection of real-time stock levels)
OIL - We cannot ship 20L oil to zones 2 & 3.
Please note - We do not ship machine's outside of the UK.
We can quote you a shipping fee if the postage is too high when going through the checkout.
Please email firstname.lastname@example.org with your postcode and items that you would like to purchase.
Large parcels including pole saws or anything over 1.5m in length cannot be sent to zones 2 & 3. Orders will be refunded.
In the event that you are not entirely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt*
Full refunds are given if the goods are unwanted and returned within 7 days of purchase.
*NOTE - Please be advised if you order using our internet service and qualify for free delivery or if over 14 days from delivery, returns due to customer error will incur an administration fee which will be 20% of the order total cost or a minimum of £15 + VAT plus any postage costs.
International returns - you will have to pay both ways unless we made the picking error. Shipping quotations will be provided for replacing items.
Orders returned are refunded minus postage unless we supplied you with a damaged or incorrect item, the full amount would then be refunded.
Please note: The item is your responsibility until it reaches us. For your own piece of mind, we recommend that you send the parcel using a delivery service that ensures you for the total value of the goods.
If we receive a returned garment outside of the 14 day exchange period we reserve the right to return the item to you without it being refunded, there will be a postage of £10 INC VAT unless you arrange to have the item picked up by the courier of your choice.
The cost of returning the item to us is your responsibility.
We will only refund card payments to the card from which the original purchase was made.
*When trying on items such as clothing, harnesses and PPE, please ensure that you are not soiled which may leave marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed or the item is soiled or damaged by the user in any way. Any labels and tags must also be intact and the item returned in its original undamaged packaging otherwise we will not refund the item in full.
REFUSED PARCELS - If you refuse the parcel from the courier there will be a charge of £10+vat unless we have asked you to refuse.
If you want to exchange an item for a different size then a postal charge of £4.75+vat is to be paid. We can invoice you by Paypal or you can phone on 01513459971 to pay by card.
Returns should be sent to -
Skyland Equipment Ltd
Unit 17 Wheathill Industrial Estate
MACHINES - The original invoice must be provided before we can start the process for any warranty work. The buyer must pay for the shipping costs of the item both ways.
The charge to have it returned to the UK Mainland is £10, to non- mainland UK please contact us.
PPE - All successful warranty claims will have the item repaired or replaced with the exact product that was purchased.
The buyer must cover the cost of postage (if needed) back to us - we will cover the cost of the new item to be replaced out to the buyer.
Any PPE being returned must be returned within 48 hours of delivery. We cannot accept any PPE after this time due to the nature of the product. We have the right to refuse delivery if you return the product without our agreement.
This is due to the storage and transport of PPE - as we cannot guarantee that you have correctly stored and transported the PPE.